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The Big Read: As banks go big on digital banking, spare a thought for seniors left behind
SINGAPORE — Retired engineer Choo Boon Hock, 72, has an internet banking account, but the only time he used it left him utterly frustrated when he found himself “going in circles” with a chatbot.
Television journalists are seen outside the premises of the Supreme Court in New Delhi, India, January 22, 2020. REUTERS/Anushree Fadnavis
- In the lead-up to Chinese New Year, long queues were spotted outside local banks and many in the line were seniors
- TODAY’s interviews with 10 seniors found that despite the push to digital banking that was accelerated by the pandemic, many still feel left behind
- As transactions essential to everyday life become increasingly automated in recent years, some seniors said they feel increasingly inadequate to perform basic banking tasks online
- Instead, they have to constantly ask their loved ones for help
- Banks said given the rapidly ageing society in Singapore, many of its initiatives were rolled out with seniors in mind
30 Jan 2023 06:31PM
(Updated: 17 Apr 2023 04:58PM)
Source: TODAY
