Orchard Road cafe Grain Alley defends 'robust' response to negative online customer reviews
SINGAPORE — An Orchard Road cafe has hit back at accusations that it bullies customers who leave bad reviews, claiming that it was responding to reviewers who acted badly towards their staff.
- Restaurant Grain Alley hit back against accusations that it bullies customers who leave one-star reviews online
- It has been under social media scrutiny since April 23 after a social media post highlighting its actions gained traction
- It said customers that left negative reviews often acted poorly against its employees
- Restaurant-goers told TODAY that such negative responses from eateries would turn them away from dining at these places
Source: TODAY
